Proceed as follows to order an item from our online shop:

When you have found the item you want, select the size you want and put it in your shopping cart by clicking on "Add to shopping cart". All items you have selected will be saved in the shopping cart until the order is completed. If you want to complete your order, go to your shopping cart and click on "Checkout". Now follow the system instructions, which will guide you step by step through our ordering and payment process. After completing the order, you will receive an order confirmation from us by e-mail, in which the products you have selected again are listed.

After submitting the order, you will receive a confirmation email listing the items you have selected.

Unfortunately, you cannot add more items after completing an order. If you want to order more items, simply place a new order.

To cancel, you can email us at order@elevateclo.com with your order number and reason for cancellation, and we'll take care of your cancellation and refund as soon as possible as long as the order hasn't been processed.

If the item you want is sold out, you have the option of entering your email address/mobile phone number using the "Notify me when this product is back in stock" button. This way you can put your email address on the waiting list for this item. If the item is available in your size, you will receive an automatic email notification.

If the goods you have ordered are not available or your credit and identity checks have resulted in a negative result, this may result in the cancellation or non-acceptance of your order. For more information please email us at order@elevateclo.com .

An exchange is only possible if the article is available.

We have a returns portal on our website that you can use to create a returns slip. Simply enter your order number and your e-mail address and follow the further steps of the portal.

ELEVATE returns portal: https://elevateclo.returnsportal.online/ As soon as we receive the return, we will check everything and, if available, send you a new item. If the item is not available, we will unfortunately have to refund the item to you.

Basically we deliver worldwide. ELEVATE is a global company. As such, it complies with all laws that apply to our businesses and employees worldwide, including the Commercial Actions Act. With regard to the different sections of the EU, UK and US and other countries there may be legal boundaries which we will comply with.

We ship from Germany, which means that all countries within the EU do not have to pay any customs. Customers outside the EU must pay customs duties according to their country regulations. Unfortunately we cannot accept these.

The shipping time of the goods within Germany is usually around 10 working days.

We have a returns portal on our website that you can use to create a returns slip. Unfortunately, we can only issue a return slip for returns within Germany. Simply enter your order number and your e-mail address and follow the further steps of the portal. You will find your order number in your order confirmation and begins with EB......S.

ELEVATE returns portal: https://elevateclo.returnsportal.online/

In the case of a return outside of Germany, we do not assume any costs and the shipping label must be purchased in a parcel shop after registering in the portal.

You have 14 days from the arrival of the goods to return your package.

To cancel, you can email us at order@elevateclo.com with your order number and reason for cancellation, and we'll take care of your cancellation and refund as soon as possible as long as the order hasn't been processed.

Please use our returns portal for this: https://elevateclo.returnsportal.online/

We will cover the return shipping costs if we have accidentally delivered the wrong product or a damaged product. To do this, you must use the returns label we provide when you return the products. Otherwise we will not bear the costs.

As soon as we have processed your return and the refund has been made, you will receive an email confirmation from us. We will refund the full purchase amount to the payment method you used to place your original order. Standard processing time is up to 10 business days.

WE CURRENTLY OFFER THE FOLLOWING METHODS: AMAZON PAY, APPLE PAY, CREDIT CARD, SOFORT TRANSFER (KLARNA), GIROPAY, KLARNA RATE PURCHASE, KLARNA INVOICE.

WITH THE KLARNA INSTALLMENT PURCHASE, YOU CAN CONVENIENTLY SPLIT THE COSTS FOR YOUR PURCHASE OVER UP TO 36 MONTHS.

SELECT THE INSTALMENT PAYMENT OPTION AT CHECKOUT. CHOOSE YOUR DESIRED SCHEDULE AND INTEREST RATE. FOLLOW THE STEPS TO COMPLETE THE APPLICATION AND YOU WILL RECEIVE AN APPROVAL DECISION IMMEDIATELY. THEN COMPLETE YOUR PURCHASE. AS SOON AS WE SHIP THE ORDER, YOU WILL RECEIVE AN EMAIL FROM KLARNA WITH YOUR PAYMENT PLAN. PLEASE NOTE: IF YOU CHOOSE THE KLARNA FINANCING OPTION, A CREDIT CHECK WILL BE PERFORMED.

THIS DEPENDS ON YOUR PAYMENT PLAN. WHEN YOUR PURCHASE HAS BEEN ADDED TO YOUR DEPOSIT ACCOUNT, THE AMOUNT WILL BE DUE AT THE END OF EACH MONTH. IF YOU HAVE USED THE INSTALMENT PURCHASE OPTION FOR A PARTICULAR PURCHASE, YOUR FIRST PAYMENT WILL BE DUE ONE MONTH AFTER THE PROCESSING OF YOUR ORDER, AND THEN MONTHLY ON THE SAME DATE. WITH THE KLARNA APP YOU HAVE YOUR PAYMENT PLAN AND NEXT PAYMENTS AT A GLANCE.

THE EFFECTIVE DEPOSIT RATE FOR PURCHASES IS BETWEEN 0 AND 14.99%. YOU WILL FIND DETAILED INFORMATION ON THE KLARNA INSTALLMENT PURCHASE IN THE KLARNA TERMS AND CONDITIONS.

TO MAKE A CREDIT CARD PAYMENT, YOU MUST SELECT THE CREDIT CARD PAYMENT METHOD AT CHECKOUT. IMPORTANT INFORMATION ABOUT CREDIT CARD PAYMENTS: THE CREDIT CARD NUMBER, AS WELL AS THE EXPIRY DATE AND CARD VERIFICATION NUMBER ARE VERY SENSITIVE INFORMATION. JUST KNOWING THIS DATA CAN ANY PERSON SHOP ONLINE UNDER YOUR NAME. DO NOT DISCLOSURE THIS INFORMATION TO ANYONE ELSE. IMPORTANT: WE WILL NEVER ASK YOU FOR YOUR CREDIT CARD PIN THAT YOU NEED TO PAY IN OFFLINE SHOPS.

SOFORTTRANSFER IS A DIRECT BANK TRANSFER THAT WORKS WITH YOUR ONLINEBANKING DATA. IN ORDER TO PAY BY SOFORT TRANSFER, YOU ONLY NEED ONLINE BANKING ACCESS TO YOUR BANK ACCOUNT. THEN SELECT THE "SOFORT" PAYMENT TYPE AT CHECKOUT. YOU CHOOSE YOUR COUNTRY AND BANK. LOG IN WITH YOUR ONLINE BANKING DETAILS. SOME BANKS WILL SEND YOU AN ADDITIONAL CONFIRMATION PIN TO YOUR SMARTPHONE THAT YOU MUST USE ONCE TO CONFIRM YOUR TRANSACTION. MOST BANKS USE PUSHTAN APPS FOR THIS. THE TAN CAN ALSO BE DELIVERED TO YOU BY SMS OR OTHERWISE. IMPORTANT: THIS IS AN ONLINE TAN, NOT YOUR OFFLINE PIN. AS SOON AS THE BANK TRANSFER WAS SUCCESSFUL, WE WILL RECEIVE CONFIRMATION AND YOU WILL RECEIVE YOUR ORDER CONFIRMATION WITHIN A SHORT TIME. GOOD TO KNOW: YOUR MONEY WILL GO TO A DUTCH ACCOUNT OF KLARNA, SO DON'T BE SURPRISED. THEY PROCESS THE PAYMENT FOR US AND THEN TRANSMIT THE MONEY TO US! WHEN PAYING WITH SOFORT TRANSFER, NO CREDIT CHECK OR SIMILAR WILL BE CARRIED OUT.

IN THIS CASE, WE RECOMMEND YOU SELECT ANOTHER PAYMENT METHOD SO THAT YOU CAN COMPLETE YOUR ORDER TIMELY. IF YOU MAKE YOUR PURCHASE VIA KLARNA, AN IDENTITY AND CREDIT CHECK WILL BE CARRIED OUT. WHEN PLACING THE NEW ORDER, KLARNA ALSO CHECKS YOUR ORDER HISTORY, THE PURCHASE AMOUNT AND INFORMATION FROM THE BUSINESS REPORT. THE TEST RESULTS MUST AGREE WITH THE INTERNAL KLARNA SPECIFICATIONS, OTHERWISE THE PAYMENT MAY BE REJECTED. HOWEVER, THERE MAY BE OTHER REASONS FOR REFUSING YOUR PAYMENT BY KLARNA. IF YOU HAVE QUESTIONS, PLEASE CONTACT KLARNA DIRECTLY.

PLEASE NOTE THAT THE ORDERED GOODS CAN ONLY BE SHIPPED IF THE CREDIT CARD DATA YOU ENTERED ARE ACCEPTED. ALL SECURITY INFORMATION ON THE CARD MUST THEREFORE BE ENTERED. AFTER THE DETAILS HAVE BEEN SUCCESSFULLY VERIFIED, THE ORDERED GOODS WILL BE SHIPPED AUTOMATICALLY FROM OUR WAREHOUSE.